Sales Terms and Conditions of Romagna Family Camping Village
Art. 1: Notice of cancellation
1. The notice of cancellation must come about in writing by mail to: firstname.lastname@example.org.
2. All cancellation received by telephone will be not taken into consideration.
Art. 2: Cancellation of Accommodation or Pitch
1. Cancellations received up to 14 days before the holiday starting day: the amount of the deposit will be refunded.
2. Cancellations received from 13 to 7 days before arrival: the Camping Village will issue a voucher equal to the value of the paid amount, less € 100.00 for booking administration fee. The voucher will be valid till the year following the year of issue. Please, note that the voucher will be issued only in those cases of proven occurrence of an unforeseeable event such as illness, injury, or death of the subscriber of the reservation or of one of the other members-previously named in the personal data form – upon presentation of a medical certificate; dismissal from work of the subscriber of the reservation – upon presentation of a copy of employer’s letter of dismissal.
3. Cancellations received from 6 to 0 days before arrival and no show: no refund will be made.
Art. 3: Delayed arrivals
1. In case of delayed arrivals, no refund is due.
2. In case of postponed arrivals communicated at least 14 days before the arrival date and caused by the unpredictable events listed above (Art. 2.2), a voucher will be issued for the unused days. After this deadline, no refund will be made.
Art. 4: Early departures
1. In case of early departures no refund is due.
2. In the event of early departure due solely to illness or injury (specific documentation is required to prove the illness and/or accident), a voucher equal to the amount of unused days will be issued. The voucher can be used within the year following that of issue in a camping / village chosen among those belonging to the Club del Sole group.
Art. 5: Change date of stay – Easy Stay (Village and Camping)
1. Up to 14 days before the date of the beginning of the stay, it is possible to modify and/or move the dates of the holiday (based on availability), without penalties.